Our Facilities

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Food hygiene rating: 5

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Multiple bathrooms available onsite

We have Single private rooms with no sharing. 

All rooms sizes exceed the national minimum standard with privacy locks on door and lockable facility to secure valuables and personal items

Multiple Toilets available on site to avoid any challenges

Highly trained and qualified staff who have completed all mandatory training available 24 hours to support for care users.

All staff have achieved NVQ Level 2,3,4.

Staff have ongoing development training.

Living area for service users to relax, watch tv and play spend time with others

Laundry taken care on site

Rooms for the Creative minds

Private rooms with private bathrooms available too.

Also we provide Therapeutic activities including Bowling, Cinema, Indoor Board Games, Swimming, snooker, table tennis, creative mind, restaurant outings and gym visit.

Religious worship

Service user has a choice to attend religious service either within or outside the home.

Smoking and alcohol

The home has a designated smoking area with regard to alcohol service user is normally supervised by a member of staff

Family and friends contact

Service user’s family, relatives and friends are encourage to visit the service user regularly and maintain contact by letter or telephone when visiting is not possible. In these cases staff will offer to assist the Service User to respond where help may be needed.

SERVICE USER'S PLAN REVIEW

Once developed the service users plan will be reviewed 3 monthly and updated to reflect any changing needs and ensure that the objectives for health, personal and social care are implemented. Family and relatives will be encouraged to participate in the Service User’s daily routine as far as is practicable, and are invited to monthly formal reviews. Service Users and their Relatives are always welcome to talk with a member of Staff if they have any concerns.

The Service Users Plan is reviewed at three levels:

  • Daily on shift-to-shift basis. At staff shift changeover the Service User’s daily care notes are handed by out going shift to staff on the in-coming shift and the Service User’s responses and activity patterns discussed as needed. Changes to the Service Users Plan may be proposed at this point.

  • At the end of the tree month settling- in period.

  • Thereafter a formal review is held with Care Staff on a monthly basis.

All amendments to the care plan will require the authorisation of the Home Manager or Senior Carer; Certain amendments may require the authorisation of the Service User’s GP.

All amendments to the Service Users Plan are recorded in full.

Holiday

Chiswick care provides one holiday per year for all Service Users.

Complaints

The home has a written complaints policy and procedure, which is to be followed in case of a complaint. If a Service User, relative or visitor, you feel that there is a cause for complaint, you should first discuss the matter with the person in charge. If the matter is in your opinion, a serious one, or if you remain dissatisfied, you can record the complaint in the Complaints Register, book or from the person in charge. A full investigation will be made into the complaint, and you will be advised of the outcome within 28 days after the date the complaint is made.

If after this investigation, you are still not satisfied, or if you feel that the complaint is of a serious nature and you wish to speak to a registration officer first, then you should contact the CQC (Care Quality Commission).

 

A copy of Chiswick Care Limited complaint procedure is on display and can be made available on request.